We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 14 days of delivery.
RETURN PERIOD: We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
RETURN CONDITIONS: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the items.Shipping costs are not refundable.
NOTE:
For items on sale, PRIME FIT. does not provide refunds. These items can only be exchanged for another item from the collection or redeemed for store credit.
RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from.
RETURN PROCESSING TIME: If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.
RETURNS FAQ:
What can I do if my exchange product is no longer available?
Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.
What should I do if a product is delivered faulty or damaged?
Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to info@prime-fit.eu with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.
What should I do if I want to return my order outside the return period?
Please remember to deliver your return within the 14-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a voucher. Please ask our customer support team for the possibilities.
